FAQ

We use Canada Post, Canpar and Purolator to send most of our orders.
Moe's Auto Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

Local delivery within tri-county: 3-4 Business days.
Ontario: 4-6 Business days.
Rest of Canada: 5-10 Business days.

Yes. You can pickup an order from our Cambridge location. Once you have placed an order and selected the "pickup" option, we will notify you by email when your order is ready for pickup. Our location is "by appointment only". Please wait for confirmation email prior to coming for pickup.

Please be aware an automated email is sent to you to the given email address when your order is placed/dispatched. Please check all folders including you junk as it will be sent from unfo@moesauto.ca. To ensure emails reach you, add the domain moesauto.ca to your safe senders list.

No, our courier company does not offer the service to deliver on weekends currently.

Yes. You will be sent a dispatch confirmation email as soon as your order has been shipped. This email will also contain your tracking number.

No.

No. We proudly ship our products from Canada. You will not pay any customs fee.

We accept all major Credit Cards as well as PayPal.

You can search for the right part in many ways on our website.
The best way to search is by selecting your vehicle using the drop down menu on our Home Page.
Once you have selected the correct part, kindly confirm fitment by checking the Partslink # listed with each part.

CAPA certification is the most effective standards-setting, quality assurance program of its kind. It establishes objective, measurable Quality Standards and Specifications for replacement parts for metals, plastics, lights, foam rubber and bumpers.

Please use the tracking number provided in your shipping confirmation to track your item.

To return an item, kindly contact us at info@moesauto.ca

We take great precaution to package all items so they arrive in one piece but sometimes things can go wrong that our out of our hands.
Contact us at info@moesauto.ca within 24 hours with images of the damaged parts and we will be happy to assist you.